Store Policy

ORDER CANCELLATIONS
We accept cancellations within 24 hours of the order being placed.

RETURNS
Please note that all sales are final and we do not accept refunds on this occasion. Should you have any questions regarding your order, please do not hesitate to contact us at hello@moonwitch.studio, providing your order number and proof, and we will try our best to help.

DELIVERY
Our customers based in the UK may take advantage of our free standard shipping for orders above £30, automatically available as a shipping option at checkout.

We currently do not offer free shipping for our international customers, sorry.

DELIVERY COST & TIME
UK
 Standard: £3.00
 Express: £4.50

EVERYWHERE ELSE
 Standard: £6.00
 Express: £11.00

CUSTOM CHARGES
Please note that Moonwitch Studio will not be responsible for tax or custom fees nor are we able to advise the amount that may be added to your parcel should there be any.

If this is an issue, please contact your local authority who should be able to assist you on this matter prior to purchasing from us.

LOST PARCELS/STOLEN PARCELS
In cases where parcels are lost, customers are to contact the courier providing the information and tracking number so we do recommend that you place your order with the tracked postage option.

Due to the pandemic, shipping may delay. Please allow extra time for your order to arrive. If your order still hasn’t arrived within 21 working days after posting, please do not hesitate to contact me and I will be delighted to assist you.

DAMAGED PARCELS
After postage, we are no longer responsible for the damage of the package as every package is well-packed to ensure no damage will occur during the transit to the destination, however, we do understand that this may still happen.

Should you experience any issues with your order or package, please do not hesitate to contact us at hello@moonwitch.studio, and please provide us with proof of the damage and your order number upon enquiring.

PROCESSING TIME
As all items are handmade by me and I am the only girl behind Moonwitch Studio, processing time may take up to 5-7 working days and on rare occasions a few days longer. I often try my best to ship orders within 2 working days, however, I do have other commitments such as my full-time job and my master’s degree.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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